Hosted PBX

Interested in revitalizing your
business communications?

With our platform, you get the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of services from Hosted PBX and VoIP to Enhanced SIP Trunking.

Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other
technologies that help dramatically improve your communication processes and business productivity. Our
software and services enable you to access your account and seamlessly incorporate our high-value cloud
communication services, including:
• Teams
• Hosted PBX & VoIP
• Contact Center & IVR
• Account Manager
• Integrated Solutions
• SIP Trunking

Hosted PBX & VoIP

CoreNexa Teams

Call History	See all of your call history from a single, actionable screen. You can search, filter, sort, and even initiate calls.
Call Recording	You can record all of your calls, some of them, or even parts of calls as needed with CoreNexa Teams Call Recording. On-demand Call Recording can be activated, paused, and even resumed during a call with a click of single button. All of your initiated call recordings can be searched, listened to, and downloaded from a single screen in CoreNexa Teams.
Calling	Users can make calls from anywhere without the need for a desk phone. With only a headset and a computer, you can have all of the convenience of your office phone right at your fingertips no matter where you are.
Chat	Chat with your colleagues with a single click. Incoming chat notifications are handled through persistent, browser-based alerts.
Enterprise Contacts	Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts are automatically pulled into CoreNexa Teams.
Meetings	Collaborate face to face, share screens, and chat with colleagues from any location with just your computer, a browser, and a headset.
Visual Voicemail	See all of your voicemail messages on a single screen with information like the date, duration, caller ID, and an attached sound file that can be played. You can filter and even delete messages from this screen.
Voicemail Transcription	Prioritize your messages before you listen to them with voicemail transcription. If enabled, you will receive an automated transcription of the message so that you can determine if it is important or something to address at a later time.
Zero Configuration	There’s no need for complex setup and configuration or a long wait for phones to arrive. Start communicating immediately with only a browser and a headset.

Call Conferencing

Conference Bridges	Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.
3-Way Conference Call	After making or receiving a call, a user may “conference in” any third party for a 3-way call.

Call Management

Attended Transfer	Transfer a call to an extension, group, or phone number after announcing the party to be transferred.
Auto Attendant Answering	Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.
Automatic Call Distribution (ACD)	Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority levels.
Barge	Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.
Burstable Virtual Call Paths	Call Paths are “burstable,” meaning you can configure your Hosted PBX to give extra call paths “on demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths. The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period.
Busy Call Forwarding	Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Call Forwarding	Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.
Call Hold	Place calls on hold and play music or a commercial while a caller is on hold.
Call Park	Unlike a call placed on hold, a parked call may be picked up at another extension.
Call Queue	Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.
Call Recording	Selectively record calls for training or documentation purposes. Note: Call Recording requires a dedicated server in the cloud.
Call Routing Time Frames	Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours, and holiday hours).
Call Waiting Indicator	Indicates an incoming call (and Caller ID if available) while another call is in process.
Caller ID	Customize the appearance of your outgoing Caller ID by outgoing number or extension.
Caller ID Blocking	Disable Caller ID for all outbound calls made from your Hosted PBX.
Caller ID Routing	Enables the creation of one or more inbound call routing tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.
Direct Inward Dialing (DID)	Set up a telephone number to dial directly to a device or extension.
Direct Inward System Access (DISA)	Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.
Directed Call Pickup	Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.
Disable Outbound Dialing	Disable Outbound Dialing for specific extensions.
Do Not Disturb	A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.
Find Me (Digital Assistant)	Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Forward Calls Locally or Remotely (via Phone or Web)	Call Forwarding is easy to set up and manage from your desktop or on-the-go.
Incoming Call Blocking	“Blacklist” phone numbers to block them from calling your Hosted PBX.
Incoming Call Identification	Identify incoming calls by modifying the Caller ID to display Call Routing information.
Incoming Caller ID Routing	Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD, or Call Queue.
Incoming Privacy Screening	Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Listen Live	Allows you to listen in on a selected extension, but not speak.
Live Person Answering	Set up a telephone number to ring a specific extension or a Ring Group—sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
Multicast Paging	Dial a Ring Group and make an announcement through the loudspeaker of each phone in the group. Note: phone specific; check per brand or model.
No Answer Call Forwarding	Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Office Intercom	Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
One Button Redial	A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
1-6 Digit Extension Dialing	Hosted PBX extensions can consist of 1-6 digits.
Outbound Dialing Rules	Configure which types of outbound calls users can make.
Outgoing Call Blocking	Prevent calls to specific numbers or services (e.g. a 1-900 number).
Premium Call Recording	Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to, and download all call recordings generated from a single screen.
Ring Groups	Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Shared Virtual Call Paths	Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP Trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).
Speed Dial	A device or softphone feature that automates the dialing of a predetermined phone number.
Unattended Transfer	Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Voicemail	Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
Visual Voicemail	After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.
Voicemail to Text	Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply.

Music on Hold

Commercials on Hold (by Phone Number)	You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.
Music on Hold (Custom or Default)	You have the choice to upload custom music files, or use our default music to be played while callers are on hold.

Origination and Termination

Domestic Origination	Our platform provides local phone numbers or DIDs in most areas in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice and flexibility of Voice over IP (VoIP).
Domestic Terminations	We provide competitive outbound call packages ranging from pay-as-you-go and prepaid minutes, to unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
E911 Support	Every location and phone number where you utilize a device or softphone must have an associated E911 entry in the Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible for updating this information with us if you move any device to a new location per our Terms of Service.
Endpoint Templates	We provide the ability to create, configure, and distribute phone program templates that can be used with our auto-provisioning servers. This feature streamlines the process of adding new phone models/vendors to our platform. The templates can contain button programming, phone feature access, custom branding logos, and more.
International Termination	We offer competitive international rates, which are available via our website and upon request.
Shared Line Appearance	The ability to emulate a “Key System” where each phone can have predefined line keys that represent a specific phone line. Calls are delivered to the line and all phones with that line key. Any phone can pick up the call and all others will see that it is in use. Calls cannot be transferred from that line, but can be put on hold, or announced and picked up on the same phone or any other phone bearing the same line key.
Toll Free Numbers	Utilize one or multiple toll-free numbers which may be routed to a specific outside DID, Auto Attendant, group, or queue.

Reporting

Accounting and Billing Reports	Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.
Activity Reports	Activity reports provide graphs of call traffic and virtual path usage for all call types that occurred during the past 90 days.
Call Center Reports	Detailed reports can be viewed for activity and performance statistics per agent or per queue. Reports include information such as answered and abandoned calls, and incoming calls per DID.
Call Detail Records	Real-time call logging is available within the portal. Information displayed includes call origin, destination, duration, date and time, and call type (International, On-Net, etc.).
Call Traffic by Extension	Track the number of calls by individual extensions.
Call Volume Graphs	Histograms graphically display calling patterns and trends.

Virtual Auto Attendants

Multiple Top-level Auto Attendants	Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.
Sub-level Auto Attendants	Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub-Level Auto Attendants for Sales, Support, etc.
Top-level Auto Attendants (Always On or Time-based)	Allows callers to select menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants.

ACD (Automatic Call Distributions) Routing

Agents	Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues. Pause and Unpause: Ability for a call center agent to pause calls from ringing their phone while they complete a task or take a break.
Queues	If available agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency, or customizable rules.
Reason Codes	If an Agent needs to stop receiving calls temporarily, but does not want to log out of the queue, the agent can pause their incoming queue calls and provide a Reason Code to indicate why.
Tally Codes	When an agent receives a queued call and needs to assign it to a specific category for billing or other purposes, he/she can provide a Tally Code to indicate the nature of the call.
Zero Out	Allows a caller to leave the queue by pressing “0” to choose other call routing options, such as voicemail.